Your privacy matters to us. This page explains what personal data pcso9 collects, why we collect it, how we use it, and the rights you have as a player on our Philippine online gaming platform.
A quick look at the core principles behind how pcso9 collects, stores, and protects your personal information.
All personal data is stored on secure, encrypted servers. We use SSL technology across the platform to protect data in transit between your device and our systems.
We collect identity documents only to verify your account and comply with our obligations. Your KYC data is handled with strict confidentiality and is never sold.
pcso9 does not sell or rent your personal information to third parties. We share data only where required by law or with trusted partners who help us deliver our services.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team can help you exercise any of these rights.
We use OTP-based verification and two-factor authentication to help keep your account secure. Your login credentials are never stored in plain text.
When we update this Privacy Policy, we post the revised version here with a new date. Continued use of pcso9 after changes are published means you accept the updated policy.
As a pcso9 player, you have clear rights regarding the personal information we hold about you.
Request a copy of the personal data pcso9 holds about you at any time.
Ask us to correct inaccurate or incomplete personal information linked to your account.
Request deletion of your personal data, subject to our legal retention obligations.
Ask us to limit how we process your data while a complaint or correction request is being resolved.
Receive your personal data in a structured, commonly used format where technically feasible.
Object to the processing of your personal data for direct marketing or profiling purposes.
pcso9 ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses our platform at pcso9.vu. This Privacy Policy explains what information we collect when you visit our website, create an account, or use any of our gaming services — and how that information is used, stored, and protected.
This policy applies to all registered players, visitors, and anyone who interacts with the pcso9 platform. By using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.
We collect personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third parties where necessary to verify your identity or process payments.
The main categories of information we collect include:
| Data Category | Examples | How Collected |
|---|---|---|
| Account Information | Full name, date of birth, email address, mobile number | Provided by you at registration |
| Identity Documents | Government-issued ID, proof of address | Submitted during KYC verification |
| Financial Information | Bank account details, e-wallet reference (GCash, Maya) | Provided when making deposits or withdrawals |
| Technical Data | IP address, device type, browser, operating system | Collected automatically via cookies and logs |
| Usage Data | Games played, bets placed, session duration, pages visited | Recorded automatically through platform activity |
| Communications | Support chat logs, emails sent to us | Collected when you contact us |
We collect only what is necessary for the purposes outlined in this policy. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless you voluntarily provide it in a support context and it is directly relevant to your query.
The personal data we collect is used for specific, legitimate purposes. We do not use your information beyond what is reasonably necessary to deliver our services, maintain platform security, and meet our legal obligations.
pcso9 processes personal data on the basis of several legal grounds, depending on the type of data and the purpose for which it is used:
pcso9 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:
Any third parties with whom we share personal data are required to maintain appropriate security standards and may not use your information for any purpose other than those agreed with pcso9.
pcso9 uses cookies and similar technologies to improve your experience on the platform, keep you logged in between sessions, and gather analytics data that helps us understand how the site is used.
The types of cookies we use include:
You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pcso9 platform.
We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations. The specific retention period depends on the type of data and the purpose for which it was collected.
Financial transaction records and identity verification documents may be retained for up to five years following account closure to comply with anti-money laundering regulations applicable in the Philippines. Support communications may be retained for up to two years.
When personal data is no longer required, we securely delete or anonymise it. You may request earlier deletion of your data by contacting our support team, subject to our legal retention obligations.
pcso9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
While we take all reasonable precautions, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly and take steps to mitigate any impact.
pcso9 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. As part of our registration process, we verify that all players meet the minimum age requirement.
If we become aware that personal data has been collected from a player who does not meet the age requirement, we will immediately close the account, delete the data, and — where applicable — reverse any transactions associated with that account.
As a player on the pcso9 platform, you have the right to access, correct, delete, and manage your personal data. To exercise any of your rights, please contact our customer support team directly through the live chat on the platform or by emailing us at [email protected].
We will acknowledge your request within a reasonable timeframe and aim to resolve it promptly. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled — for example, because we are required by law to retain certain data — we will explain the reason clearly.
There is no charge for exercising your data rights. If a request is manifestly unfounded or excessive, we may decline it or charge a reasonable administrative fee, but we will always communicate the reason to you first.
pcso9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. Where changes significantly affect how we handle your personal data, we may also notify you directly through the platform or via your registered email address.
We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the pcso9 platform following any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how pcso9 handles your personal data, please reach out to our support team. We are available around the clock to assist you.
Our support team is available 24/7 to help with any questions about your data or how we use it. You can also visit our FAQ page for quick answers to common concerns.